Terms And Conditions

1. OWNERSHIP AND PURPOSE OF THE PLATFORM

The website stokeen.ae, together with any mobile applications, extensions, tools and associated services (together, the “Platform”), is owned and operated by STOKEEN LLC, a limited liability company incorporated in Sharjah Media City Free Zone (Shams), Emirate of Sharjah, United Arab Emirates (hereinafter, “Stokeen”, “the Company”, “we”).

The Platform is a digital B2B ecosystem designed to:

• Facilitate connection and matchmaking between companies and professionals.
• Allow direct communication between users through digital tools, including internal chat.
• Manage commercial opportunities, requests for quotation (RFQ) and business agreements.
• Integrate third-party services related to:
  • identity verification (KYC).
  • secure payments through escrow systems.
  • logistics, shipping and tracking of commercial operations.
• Provide technological tools for managing, tracking and optimising business relationships.

Stokeen acts solely as a technology intermediary provider and, unless expressly stated otherwise, is not a party to contractual, commercial or financial relationships between users of the Platform.

Stokeen may also extend its functionality to new digital services, including financial, investment or asset tokenisation solutions, always within the legal and regulatory framework applicable in each jurisdiction.

2. SCOPE OF APPLICATION

The Platform is aimed at companies, professionals and organisations acting in the course of their economic or commercial activity (hereinafter, “Users”).

Stokeen offers a set of B2B solutions and features which may include, among others:

• Business connection and matchmaking tools.
• Request-for-quotation (RFQ) and offer-management functionality.
• Communication tools between users, including internal chat.
• Tools for managing and developing business relationships between companies.
• Additional digital services that may be incorporated in the future within the Stokeen ecosystem.

These features may be structured in different modules, areas or solutions within the Platform.

For interpretative purposes:

• Provisions identified as “General Terms” shall apply to all Users and features of the Platform.
• Specific provisions may apply only to certain services, modules or solutions, as indicated in each case.

Currently, the Platform includes, among others, the following functional environments:

• Trade Hub (RFQ): focused on managing requests for quotation, commercial offers and sourcing processes.

Stokeen reserves the right to modify, expand, replace or remove any of these services, as well as to introduce new modules or features at any time.

3. DEFINITIONS

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

“Account” means the user profile created after registration on the Platform, including access credentials and data provided by the User.

“Content” means any information, data, text, images, graphics, videos or other materials available or shared on the Platform.

“Personal Data” means any information relating to an identified or identifiable natural person, in accordance with applicable law in the United Arab Emirates, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

“Services” means the set of features, tools and resources offered through the Platform.

“User” or “you” means any natural or legal person who accesses or uses the Platform, whether registered or not.

“Buyer” means the User who requests products or services through the Platform.

“Supplier” means the User who offers products or services through the Platform.

“RFQ” (Request for Quotation) means a formal request issued by a User to receive commercial proposals from other Users in relation to goods or services.

“Quotation” means the commercial response or proposal sent by a Supplier in response to an RFQ.

“Transaction” means any agreement, negotiation or commercial relationship initiated or developed between Users through the Platform.

“Third-Party Services” means any service provided by entities external to Stokeen that may be integrated or accessible through the Platform, including, among others, identity verification (KYC) services, payment or custody (escrow) services, and logistics services.

“Escrow Services” means payment custody services provided by specialised third-party providers that allow funds to be held until agreed conditions between Users are met.

“Verification Provider (KYC)” means the third party responsible for carrying out User identity verification processes in accordance with legal or compliance requirements.

“Logistics Services” means services related to shipping, transport, tracking or delivery of goods provided by third parties.

4. PRIOR READING AND ACCEPTANCE OF THE TERMS

Access to and use of the Platform requires prior reading, understanding and express acceptance of these Terms and Conditions. If the User does not agree, they must refrain from using the Platform.

The User acknowledges that they use the Platform at their own risk and is solely responsible for their interactions with other Users, both on and off the Platform.

Stokeen does not guarantee the identity, solvency, reliability or behaviour of Users, or the accuracy of information provided by them. Accordingly, the User shall exercise due diligence in any interaction, negotiation or commercial agreement.

Stokeen is not a party to transactions, agreements or commercial relationships between Users, nor does it act as agent, contractual intermediary, representative or guarantor of the same, unless expressly stated otherwise.

Stokeen may, at its sole discretion, review, moderate or remove content that breaches these Terms or applicable policies, without this implying an obligation of continuous supervision.

The Platform and all its content and services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose or non-infringement, to the maximum extent permitted by applicable law.

5. ACCOUNTS AND REGISTRATION

5.1 Eligibility and access The Platform is intended for natural or legal persons acting in the course of a professional or business activity who have sufficient legal capacity to contract. By using the Platform, the User represents and warrants that: (i) the information provided during registration is true and accurate; (ii) they will keep it up to date at all times; and (iii) their use complies with applicable law. The User is responsible for having the technical means necessary to access the Platform, including internet connection, devices and appropriate software.

5.2 User account and data The User must keep their credentials confidential and immediately notify any unauthorised use of their Account or security incident. The User is responsible for all activities carried out through their Account. Stokeen may suspend, limit or cancel Accounts in the event of breach of these Terms, fraudulent or suspicious use, or security or regulatory compliance risks.

5.3 Identity verification (KYC) Stokeen may require User identity verification as a condition for accessing certain Platform features. Such verification may be carried out through external providers (“Verification Providers”), including services such as DIDIT or equivalent. By using the Platform, the User accepts that: (i) they may be required to complete verification processes; (ii) their data may be shared with such providers solely for verification and regulatory compliance purposes; and (iii) access to certain features may be conditional on satisfactory completion of such processes. Stokeen shall not be responsible for the processes, decisions or results of Verification Providers.

5.4 Profile data and visibility When creating an Account, the User acknowledges that certain profile information, such as name, company, role, location or activity, may be visible to other Users within the Platform. Such information may also be shared with third parties when necessary for the provision of the Services or where there is a legal basis, in accordance with the Privacy Policy.

5.5 Compliance and disclosure of information Stokeen may access, retain and/or disclose User information when necessary to: (i) comply with legal obligations or requirements of competent authorities; (ii) investigate or enforce these Terms; or (iii) protect the rights, security or integrity of Stokeen, its Users or third parties.

6. USE OF THE SERVICES

6.1 Security Stokeen does not guarantee that the Platform is free from errors, interruptions, viruses or other harmful elements. The User is responsible for adopting necessary security measures to protect their systems, data and access. Introducing viruses, malware or any other malicious code, as well as attempting unauthorised access to the Platform, its systems, servers or databases, is prohibited. Likewise, carrying out denial-of-service (DDoS) attacks or other actions that may compromise the security or operation of the Platform is prohibited. Stokeen may investigate any incident and, where appropriate, report it to the competent authorities.

6.2 Licence to use Stokeen grants the User a limited, non-exclusive, non-transferable and revocable licence to access and use the Platform solely for internal and professional purposes, in accordance with these Terms. Copying, reproducing or creating derivative works of the Platform, as well as reverse engineering, decompiling or attempting to extract source code, is prohibited except as permitted by applicable law. The User may not use the Platform to develop competing products or services or assign, sublicense or transfer access to third parties without express authorisation.

6.3 Prohibited uses The User undertakes to use the Platform lawfully, ethically and in accordance with these Terms. In particular, carrying out unlawful activities or activities contrary to applicable regulations, acting fraudulently or deceptively, or publishing and transmitting content that infringes third-party rights is prohibited. The User may not use the Platform to send unsolicited communications (spam), interfere with the operation of third-party networks or systems, or collect data from other Users without authorisation. The User undertakes not to use the Platform to circumvent its features or to conclude agreements outside it in order to avoid commissions, restrictions or conditions established by Stokeen where applicable.

6.4 Availability and access Access to the Platform is provided on a temporary basis and may be suspended, restricted or modified at any time without prior notice. Stokeen does not guarantee continuous or uninterrupted availability of the Platform. The User is responsible for ensuring that all persons accessing the Platform through their connection comply with these Terms. The Platform is directed exclusively to persons over 18 years of age.

7. USER CONTENT AND COMMUNICATION TOOLS

7.1 User content The User may publish, share or transmit content through the Platform, including text, images, commercial information or other materials. The User warrants that such content is truthful, lawful and that they have the necessary rights for its use and publication. The User is solely responsible for content they publish or share on the Platform. The User retains ownership of their content but grants Stokeen a non-exclusive, worldwide, royalty-free licence necessary to host, reproduce, display and make such content available within the Platform. Stokeen may remove or block any content that breaches these Terms or applicable regulations.

7.2 Chat and communication tools The Platform may include communication tools between Users, including messaging or internal chat systems. Such communications are not pre-moderated by Stokeen. Stokeen is not obliged to monitor such communications, although it may do so on a spot basis to ensure Platform security or compliance with these Terms. Stokeen shall not be responsible for the content of communications between Users or for damages that may arise from misuse.

7.3 Content use rules (Acceptable use policy) The User undertakes that any content or communication they publish or share: is truthful when stating facts, respects third-party rights and complies with applicable law. Publishing or transmitting content that is illegal, misleading, defamatory, offensive, violent, discriminatory or that infringes intellectual property or confidentiality is prohibited. Harassing other Users, impersonating identities or falsely suggesting a relationship or approval by Stokeen is also prohibited. Breach of these rules may result in removal of content, suspension or cancellation of the Account, as well as legal action and, where appropriate, notification to the competent authorities.

7.4 No advice Information available on the Platform, including User-generated content, is general in nature and does not constitute professional, legal, financial or commercial advice. The User is responsible for obtaining independent professional advice before making decisions based on information available on the Platform. Stokeen does not guarantee the accuracy, completeness or currency of content provided by third parties.

8. FEES AND PAYMENTS

8.1 Service fees Use of certain Platform features may be subject to payment of fees, subscriptions or commissions. In particular, Stokeen may apply a commission on transactions carried out between Users through the Platform. Unless otherwise indicated, such commission shall be 3% of the transaction amount, without prejudice to Stokeen’s right to modify this percentage in the future. Stokeen will inform the User of the applicable economic conditions before confirmation of each payment operation or service. Stokeen reserves the right to modify its fees at any time, with prospective effect.

8.2 Payment processing Payments related to the Services shall be made through external payment providers integrated into the Platform. The User authorises Stokeen to facilitate access to such providers for management of corresponding payments through available methods. Taxes, commissions or additional charges may apply depending on jurisdiction, payment method or provider used.

8.3 Escrow services Transactions carried out through the Platform are managed by payment custody (escrow) services provided by third parties, including services such as Escrow.com or equivalent. Such services are integrated within the Platform and allow Users to manage payments and transaction conditions securely. Stokeen acts solely as a technology facilitator of such integration and does not provide financial services, does not act as a payment entity or custodian of funds, and does not intervene in the management, retention or release of money. Payment processing, custody of funds and execution of transaction conditions are the exclusive responsibility of the corresponding escrow provider. Use of these services is subject to the escrow provider’s terms and conditions, which the User accepts by using the Platform. Any incident, dispute or claim related to payments or funds must be addressed directly to the escrow provider, without liability for Stokeen. Disputes related to transactions managed through escrow services shall be governed exclusively by the relevant provider’s terms, who shall be solely responsible for their resolution.

8.4 Obligation to use the Platform payment system Users undertake to manage all transactions initiated through the Platform using the integrated payment systems, including available escrow services. Circumventing, avoiding or attempting to avoid use of such systems in order to make payments off the Platform in relation to contacts or agreements initiated through Stokeen is expressly prohibited.

8.5 Circumvention and non-circumvention The User undertakes not to circumvent the Platform to formalise transactions, agreements or payments directly with other Users with whom they have made contact through Stokeen, where such conduct is intended to avoid payment of commissions or use of integrated services. Stokeen reserves the right to take necessary measures in the event of breach, including suspension or cancellation of the Account, limitation of access to the Platform and, where appropriate, claiming commissions that would have been due.

8.6 Liability for transactions Transactions carried out between Users are the exclusive responsibility of the parties involved. Stokeen does not guarantee performance of agreements, quality of products or services, or solvency of Users. Stokeen shall not be responsible for disputes, breaches, delays or damages arising from such transactions.

8.7 Billing and outstanding payments The User undertakes to pay all amounts due within the established timeframes. Non-payment may result in suspension or cancellation of access to the Services, without prejudice to the obligation to pay outstanding amounts.

8.8 Refund policy Unless applicable law provides otherwise or expressly stated in a specific policy, all payments are final and non-refundable. For subscription services, cancellation shall take effect at the end of the current billing period.

9. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links, integrations or access to third-party websites, services or resources. Such third parties may include, among others, identity verification service providers, payment and escrow platforms, and logistics or technology services.

Stokeen does not control, supervise or guarantee the availability, legality, accuracy or content of such third-party services. Access to and use of these services is at the User’s sole responsibility.

The User acknowledges and accepts that any contractual relationship, transaction or interaction they carry out with third parties through the Platform is established directly with such third parties, without Stokeen being a party.

Stokeen shall not be liable for damages, losses or harm arising from use of third-party services, including, among others, errors in payment processing, identity verification failures, shipping delays or contractual breaches.

Users are advised to review third parties’ terms and conditions and privacy policies before using their services.

10. ERRORS AND COMMUNICATIONS

The Platform may contain typographical errors, inaccuracies or incomplete information. Stokeen does not guarantee the accuracy, completeness or currency of content available on the Platform.

Stokeen reserves the right to correct any error, inaccuracy or omission, as well as to update or modify information at any time without prior notice.

Stokeen may also communicate with the User by electronic means, including email, in-Platform notifications or other enabled channels. The User accepts receipt of such communications as part of use of the Services.

11. UPDATES AND MODIFICATIONS TO THE PLATFORM

Stokeen reserves the right to modify, update, suspend or discontinue, in whole or in part, the Platform, its features, content or services at any time without prior notice.

Stokeen does not guarantee that the Platform will be continuously available or free from errors or omissions.

The User acknowledges and accepts that Stokeen has no obligation to maintain, update or continue offering certain features or services.

Stokeen shall not be liable for damages or losses that may arise from modifications, interruptions or discontinuity of the Platform or any of its features.

12. MODIFICATIONS TO THE TERMS

Stokeen reserves the right to modify, update or replace these Terms and Conditions at any time.

Any modification will be published on the Platform and, where necessary, communicated to the User by electronic means.

Continued use of the Platform after publication of the modified Terms shall imply acceptance of such changes.

If the User does not agree with the modifications, they must stop using the Platform.

13. USE OF APIs

Stokeen may offer, now or in the future, application programming interfaces (APIs) that allow access to or integration with certain data, features or services of the Platform.

Use of such APIs shall be subject to these Terms and any additional conditions Stokeen may establish.

The User undertakes to use the APIs in accordance with applicable law and not to carry out abusive, fraudulent or Platform-disruptive uses.

Stokeen shall not be liable for direct or indirect damages arising from use of the APIs.

Stokeen reserves the right to limit, suspend or cancel API access at any time, especially in the event of improper, excessive use or use that poses a risk to the security or stability of the Platform.

14. INTELLECTUAL PROPERTY AND TRADEMARKS

All intellectual and industrial property rights in the Platform, including its design, code, structure, features, databases, content, trademarks, trade names and any other element, belong to Stokeen or its licensors.

Reproduction, distribution, transformation, public communication or any other form of exploitation of the Platform or its content without Stokeen’s prior written authorisation is expressly prohibited, except as permitted by applicable law or these Terms.

Use of the Platform does not in any case imply assignment of intellectual or industrial property rights to the User.

The “Stokeen” trademark is registered in the United Arab Emirates in the name of STOKEEN LLC, in accordance with the registration certificate issued by the Ministry of Economy and Tourism, under application number 461351, registered on 5 December 2025, valid until 23 September 2035, in class 35. The mark covers services related to commercial intermediation, connection between companies and provision of digital B2B marketplaces.

Any unauthorised use of the “Stokeen” trademark, its logos or distinctive signs is expressly prohibited.

Trademarks, trade names or distinctive signs of third parties that may appear on the Platform belong to their respective owners.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Stokeen excludes any warranty, express or implied, in relation to the Platform and the Services.

Stokeen does not guarantee availability, continuity or uninterrupted operation of the Platform, or absence of errors, technical failures or interruptions.

Stokeen shall not be liable for damages or losses arising from use or inability to use the Platform, including, among others, economic losses, loss of income, loss of business opportunities, interruption of business activity, loss of data or reputational damage.

Stokeen shall not be liable for interactions, negotiations, agreements or transactions carried out between Users, or for breach of obligations by them.

Stokeen does not guarantee the identity, solvency, reliability, quality or legality of Users, or of products or services offered through the Platform.

Stokeen shall not be liable for services provided by third parties integrated into the Platform, including, among others, identity verification (KYC) services, payment or escrow services, or logistics services.

Stokeen shall not be liable for damages caused by viruses, cyber attacks, unauthorised access or other technological elements that may affect the User’s systems as a result of use of the Platform.

In no event shall Stokeen be liable for indirect, special, incidental or consequential damages, even if advised of the possibility of such damages.

16. INDEMNITY

The User undertakes to defend, indemnify and hold harmless Stokeen, its managers, directors, employees and collaborators from any claim, demand, liability, damage, loss, cost or expense, including reasonable legal fees, arising from:

(i) the User’s use of the Platform; (ii) information, content or data provided by the User; (iii) any breach of these Terms; (iv) any breach of applicable law; (v) any breach of contractual obligations towards other Users or third parties; (vi) any transaction, payment or agreement carried out through the Platform; (vii) any tax obligation arising from the User’s activities.

Stokeen will notify the User of any indemnifiable claim as soon as reasonably possible.

The User will cooperate in good faith in the defence of such claims and may not assume liabilities or reach agreements affecting Stokeen without its prior written consent.

17. SUSPENSION AND TERMINATION

Stokeen reserves the right to suspend, limit or cancel the User’s access to the Platform, as well as their Account, at any time without prior notice, in the event of breach of these Terms or where there are reasonable grounds of security, regulatory compliance or misuse of the Platform.

Measures taken may include, among others, removal of content, restriction of features, temporary suspension or definitive cancellation of the Account.

The User may request cancellation of their Account at any time through the contact channels enabled by Stokeen.

Cancellation or suspension of the Account does not exempt the User from fulfilling pending obligations, including payment of amounts due or liabilities arising from transactions carried out through the Platform.

Stokeen will process the User’s personal data in accordance with applicable law and as set out in the Privacy Policy after cancellation of the Account.

18. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by the laws in force in the United Arab Emirates, including applicable federal regulations and, where applicable, regulations of the Emirate of Sharjah.

Any controversy, dispute or claim arising from access, use or interpretation of the Platform or these Terms shall be subject to the exclusive jurisdiction of the competent courts of Sharjah, United Arab Emirates, unless applicable law provides otherwise.

19. TRADE HUB (RFQ) FEATURES

The Platform allows Users to publish requests for quotation (RFQ) and manage commercial offers within a digital B2B environment.

Users may:

• Publish requests for quotation for products or services.
• Receive, manage and compare proposals from other Users.
• Communicate with potential suppliers through the Platform’s tools.
• Manage the status of requests and offers, including updating, cancelling or closing them.

The User is responsible for the accuracy, clarity and legality of information included in any RFQ or commercial proposal.

Stokeen does not guarantee that requests receive responses, or the quality, viability or suitability of submitted offers.

Commercial decisions made by Users in relation to RFQs, as well as any agreement derived from them, are the exclusive responsibility of the parties involved.

Stokeen does not intervene in negotiation, formalisation or performance of agreements derived from RFQs, nor does it act as a contractual intermediary between the parties.

20. PRIVACY, CONFIDENTIALITY AND COMPLIANCE

Stokeen will process Users’ personal data in accordance with applicable law in the United Arab Emirates, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), as well as the Platform’s Privacy Policy.

The User warrants that any personal data or third-party information provided through the Platform has been lawfully obtained and processed, and that they have the necessary authorisations for its use.

Stokeen may process and share data when necessary for provision of the Services, including integration with third-party providers such as identity verification (KYC) services, payment or escrow services and logistics services, always in accordance with applicable law.

The parties undertake to maintain confidentiality of information to which they have access in the context of use of the Platform, except where such information is public, has been lawfully obtained from third parties or must be disclosed by legal obligation.

Stokeen may access, retain and disclose information when necessary to comply with legal obligations, requirements of competent authorities or to ensure security, integrity and proper operation of the Platform.

21. REGULATORY COMPLIANCE AND FORCE MAJEURE

The User undertakes to comply with all applicable law, including regulations on international sanctions, export controls and trade restrictions in force in the United Arab Emirates and in any applicable jurisdiction.

The User declares that they are not subject to sanctions, restrictions or prohibitions that limit use of the Platform.

Stokeen reserves the right to suspend or cancel access to the Platform where necessary to comply with legal or regulatory obligations, including those related to economic or regulatory sanctions.

Stokeen shall not be liable for delays or failures due to causes beyond its reasonable control, including, among others, acts of force majeure, telecommunications network failures, internet interruptions, labour disputes, government decisions, natural disasters or any other unforeseeable event.

22. COMMUNICATIONS AND GENERAL PROVISIONS

The User accepts that communications with Stokeen will be by electronic means, including email, in-Platform notifications or other enabled digital channels.

Stokeen may send communications related to use of the Platform, operational matters, service updates or modifications to the Terms.

The User is responsible for keeping their contact details up to date and reviewing communications received.

Stokeen may assign or transfer its rights and obligations under these Terms to any entity within its group or in the context of corporate transactions, without prior consent from the User.

The User may not assign or transfer their rights or obligations without Stokeen’s prior written consent.

If any provision of these Terms is held invalid, illegal or unenforceable, such provision shall be interpreted to the extent necessary to fulfil its purpose, and the remaining provisions shall remain in full force and effect.

These Terms constitute the entire agreement between Stokeen and the User regarding use of the Platform, replacing any prior agreement or communication.

23. CONTACT

STOKEEN LLC
Sharjah Media City (Shams)
P.O. Box 515000, Sharjah
United Arab Emirates

Email: info@stokeen.com

Website: www.stokeen.ae